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Discover premium fragrances, perfumes, and aromatic products at Fragrance Network. Shop our exclusive collection of luxury scents with delivery across the UAE and GCC.

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1

Return & Exchange Policy

Your satisfaction is our priority. If you're not happy with your purchase, we're here to help

  2. Return Policy

14-Day Return Window

Return any unopened item within 14 days of delivery for a full refund.

Easy Exchange

Exchange for a different size or fragrance at no additional cost.

Free Return Shipping

We cover the return shipping costs within the UAE.

Return Policy

Return Process

  1. 1

    Contact Us

    Reach out via WhatsApp or email within 14 days of receiving your order.

  2. 2

    Pack Your Item

    Pack the item securely in its original packaging with all tags and accessories.

  3. 3

    Ship or Drop Off

    Use our prepaid shipping label or drop off at our nearest location.

  4. 4

    Refund Processed

    Refund is processed within 5-7 business days after we receive the item.

Eligible for Return

  • Unopened and sealed products
  • Items in original packaging
  • Products purchased within 14 days
  • Damaged or defective items

Not Eligible for Return

  • Opened or used fragrances
  • Items without original packaging
  • Gift cards and vouchers
  • Personalized or custom items

Need Help?

Our customer service team is ready to help you with any return inquiries

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